Work in Ames

Customer Success Specialist (Copy)

Company Name:
Trace Genomics
Company Description:
Job Type:
Full Time
Posted Date:
March 2, 2023
Deadline Date:
April 1, 2023
Job Categories:
Agriculture, Customer Service
Home Base Iowa Company:
Salary Range:
$3,333 - $3,750
Job Description:

Job Purpose

The Customer Success Specialist’s role is to work with both internal and external customers to ensure they're receiving the tools and support needed. The CS Specialist is embedded in the TraceView customer journey assisting with ensuring customer satisfaction with our products. 

Duties and Responsibilities

  • Coordinate logistics for sample intake from named customer accounts

  • Resolve incoming order issues with samples that arrive in the lab that are unable to be received and processed

  • Represent TraceView in a professional manner when engaging with customers

  • Track customer interactions via Salesforce accurately

  • Serve as the voice of the customer and collect feedback to provide recommendations into the organization driving change 

  • Monitor supply order requests and ensure that they are fulfilled within the service level agreement

  • Support with providing agronomic interpretations to customer 

  • Follow escalation procedures as needed 

  • Assists the lab in operational procedures related to order management and receiving

Preferred Qualifications

  • Prior experience in a customer service or operations role

  • Education – pursuing or obtains a degree in BS Communication, Business, Supply Chain, Agronomy

  • G Suite and Microsoft Suite required

  • Passion for agriculture industry

  • Strong interpersonal skills with a passion for working with customers 

  • Excellent communications skills; verbal and written

  • Strong attention to detail and follow through

  • Ability to lift 25 to 50 lbs

Key Personal Attributes Include

Committed to our core values: Customer-Driven, Scientific Integrity, Creative Problem Solving, Diversity & Inclusion, and Fearless Determination

Bachelor's, general
1 year
Travel Required:
Resume Required:
615 S Bell Ave
Contact Person:
Brenda Rogers
Contact Email:
Contact Phone:
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