Work in Ames

Customer Service Associate

Company Name:
Pat Brown State Farm
Company Description:

providing insurance and financial services

Job Type:
Full Time
Posted Date:
August 11, 2023
Deadline Date:
September 29, 2023
Job Category:
Home Base Iowa Company:
Salary Range:
$15 - $20
Job Description:

Position Overview

As a customer service team member, you will be integral to our mission of helping people manage the risks of everyday life, recover from the unexpected and realize their dreams. We seek candidates who have proven customer service success and enjoy working with the public.

The Pat Brown State Farm agency is seeking a dynamic customer service professional who is interested in providing a remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with growth potential. This could be the start of an exciting, challenging, and fun career!

We are looking to add our next great team member. Our team works hard to reach our goals and have fun while we are doing it! If you are willing to work hard and you expect results from yourself and those around you, we want to meet you and talk about this opportunity.

Core Responsibilities include but are not limited to:

  • Partner with our team to develop strategies to achieve goals.
  • Establish customer relationships and follow-up with customers, as needed.
  • Schedule appointments, review coverage’s, answer questions using a customer-focused, needs-based review process.
  • Maintain a strong work ethic with a commitment to success every day.

As a Team Member, you will receive...

  • $15.00 - $20.00 per hour, based on experience,
  • Paid time off (vacation and personal/sick days),
  • Paid holidays, and
  • Valuable experience with growth potential and opportunity for advancement.

Desired skills and experience

  • A degree and professional experience desired but not necessary to succeed.
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
  • People-oriented with excellent verbal, written and listening communication skills.
  • Self-motivated with the ability to multi-task, manage multiple priorities, and be resourceful when confronted with problems or issues.
  • Strong computer skills with the ability to learn a variety of software applications. 
  • Strong team orientation, a dedicated work ethic, and a positive and professional attitude.
  • Property and Casualty license (required, agent pays for training and testing)
  • Life and Health license (required, agent pays for training and testing)

If you are motivated to succeed and can see yourself in this role, please email your resume and cover letter to . We will follow up with you on the next steps in the interview process.

About Our Agency

  • We assist customers with their insurance and financial service’s needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, RV and Motorcycle Insurance, Renters Insurance and Financial Services.
  • Our office is located on South Duff in Ames and is open 8 to 5:00 M-F.
  • Pat Brown has been a State Farm agent since 1985.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent’s employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies’ agent selection process.

About the company

State Farm Agent company logo

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

A career as a State Farm® agent offers an incredible opportunity for motivated people to align themselves with a company that has earned the respect of its customers and community.

For the past 100 years, State Farm agents have built and maintained lasting customer relationships. With diverse backgrounds and experiences, over 19,000 State Farm agents serve our customers across the United States.

Like a good neighbor, State Farm is there.®

High School / GED
1 year
Travel Required:
Resume Required:
1112 Buckeye Ave
Contact Person:
Kevin Stow
Contact Email:
Contact Phone:
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