As a progressive, innovative government employer, the City of Ames is committed to providing the highest quality public service possible. Our organization is dedicated to hiring and developing City employees who share enthusiasm to serve the citizens of Ames. All employees are important members of the City team, and we do our best to ensure that we hire the best available candidates while promoting equality of opportunity.
The City of Ames is a full service organization providing citizens with municipal services including water, electric, sewer, fire, police, public works, parks and recreation. We operate numerous facilities in locations across the city including the Ames Public Library, Ames Municipal Cemetery, Ames Municipal Airport, Furman Aquatic Center, and the Ames/ISU Ice Arena. With a population of more than 65,000, Ames offers cultural, recreational, educational, business, and entertainment amenities more common in bigger metros. As a growing city, Ames continues to focus on building a strong community filled with opportunities for all. There are so many reasons that Ames, Iowa, is the Smart Choice!
As a values-based employer, each City of Ames employee is tasked with bringing to life our Excellence Through People organizational culture. ETP values include: committing to continuous improvement, inspiring creativity and innovation, being customer driven, making data-driven decisions, championing employee involvement, striving for excellence, having fiscal stewardship, acting with honesty and integrity, exhibiting leadership, choosing a positive attitude, respecting one another, promoting safety and wellness, and cultivating teamwork.
For leaders, this includes creating a work culture that allows these values to take root and flourish. For all employees, this includes maintaining a Total City Perspective and working to best serve the citizen, not a department or division. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.
The City of Ames employs more than 550 full-time employees and hundreds of part-time staff. We work together to ensure citizens are proud of their local government and their community. With friendly people, beautiful parks, great shopping, progressive schools, exciting cultural and entertainment venues, quality healthcare, and endless recreational opportunities in every season, Ames offers residents an exceptional quality of life. Please join our team! To view open positions and submit applications, please go to our organization's website: https://www.governmentjobs.com/careers/cityofames
Less than 20 hours/week
3/31/2024 5:00 PM Central
Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.
Examples of Essential Job Functions
The City of Ames Police Department is currently accepting applications to fill future openings for Community Safety Officers. Candidates must be available to work a rotating schedule 15-18 hours per week. Scheduled shifts often consist of three 6-hour shifts, varying from 11 pm to 6 am, including overnight hours and weekends. Shifts will rotate from M/T/W to Th/F/Sat, between 11 pm to 5 am and 12 am to 6 am. On-the-job training provided.
Under direction, Community Safety Officers: patrol assigned areas and issue tickets for parking violations; handle all parking calls and complaints tactfully, in a calm and respectful manner; respond to calls that do not require a sworn police officer; perform other duties as required.
Due to the extensive training program and scheduling needs, all applicants are requested to commit to employment for 12 months or longer.
In order to be considered for this position, all applicants must submit an online application by the deadline listed on this posting. The application must include complete responses to the supplemental questions. A submission of a resume in lieu of work history on the application or answering the supplemental questions is not sufficient.
Applications submitted for this recruitment, before the posting is closed, may be considered for other openings in this classification for up to 6 months.
Patrols assigned areas either on foot or in a vehicle, and issues tickets for parking violations. Reports parking meter defects to superiors. Prepares and maintains relevant reports. Responds to calls that do not require a sworn police officer, such as assisting with traffic direction, funeral escorts, minor accidents, animal control duties, and initiating case reports on minor incidents, such as vandalism, theft, etc. Provides transport of prisoners, as needed. May be responsible for the removal of hazardous items and clean-up of transport vehicles after use. May testify in court regarding parking and other witnessed incidents.
Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity and inclusion; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respecting one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.
Required Education and Experience:
- High school diploma, HiSet, or GED.
- One year of experience in customer service and/or a field related to safety, enforcement or security.
- Must be at least 18 years of age.
- Must possess a valid driver's license.
- 3+ years of customer service experience, including problem solving and de-escalation of challenging situations.
- Currently enrolled in criminal justice field of study or completion of a criminal justice degree.
- Previous work experience in a law enforcement field or military background.
- Any specialized training related to the position or emergency response.
- Familiarity with the City of Ames streets or parking ordinances.
- Bilingual abilities.
Knowledge, Skills, and Abilities:
Some knowledge of the community's street layout. Knowledge of City parking ordinances. General knowledge of Police Department policies and procedures.
Skill in verbal and written communication. Skill in problem solving and making logical and sound decisions with minimum supervision and resources. Skill in the completion of detailed records and reports.
Ability to communicate effectively. Ability to understand and follow detailed verbal and written instructions. Ability to walk for extended periods of time under adverse weather conditions. Ability to write quickly, legibly and accurately when completing tickets and other forms. Ability to establish and maintain effective relationships with supervisors, coworkers, and the general public. Ability to respond tactfully and calmly to citizens during explanation and enforcement of City policy and regulations. Ability to take initiative and appropriate action when under pressure. Ability to be assertive in uncertain situations. Ability to take control during emergency situations. Ability to work independently and with a team.
Required Physical Activities: Standing, walking, talking, hearing, reaching, grasping, finger dexterity, stooping and repetitive motions.
Physical Characteristics of Work: Requires sitting and/or driving approximately 50% of the time and standing and/or walking approximately 50% of the time (including walking for extended periods of time under adverse weather conditions). Requires the exertion of under 10 pounds of force routinely, the exertion of 10 to 50 pounds of force occasionally, and the exertion of over 50 pounds of force infrequently, to lift or otherwise move objects.
Vision Requirements: The minimum standard for use with those who operate cars, light trucks, etc.
Environmental Conditions: The worker is exposed to extreme heat (above 100 degrees) or cold (below 32 degrees) for periods of more than one hour; noise; vibration; atmospheric conditions that affect the respiratory system (i.e. dust, fumes, gasses, odors); and other hazards. The worker is also required to work in darkness or under poor lighting conditions.
Examples of Equipment Used on the Job: Pickup truck/automobile. Two-way radio. Printed materials such as ticket pad, forms, city map, and code book. Basic computer equipment. Safety equipment such as safety vest, flares, and barricades.
The selection process consists of an evaluation of education and experience, phone interview, hiring assessment, on-site interview which will include a manager meeting and written exercise and completion of a criminal background check, which includes a sex offender registry check, and fingerprinting. All candidates will be notified by email of their application status.
**Preference may be given to applicants possessing qualifications above the minimum requirements.**
Depending on the number of qualified candidates, the City may forego phone interviews.
The City of Ames participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered a position with the City of Ames must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity on their first day of employment. Please be prepared to provide required documents on your first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-239-5199 or go to the US Citizenship and Immigration Services web page at: http://www.uscis.gov.
NOTE: Applicants with disabilities may submit requests for ADA testing or interview accommodations to the Human Resources Department prior to the test or interview.
The City of Ames is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at 515-239-5199.
- City of Ames
- 515 Clark Ave
Ames, Iowa, 50010
* Required Question
- Community Safety Officer (CSO) - Overnight Shifts Supplemental Questionnaire
- *QUESTION 1
- Any work experience or education you refer to in these supplemental questions should be represented in the Education and Work History of your application. If these sections do not reflect the employers and education you refer to in any of your supplemental question responses, we will consider your application incomplete.
- *QUESTION 2
- Please provide an example of the most difficult customer service situation you had to personally handle and for which employer listed in your application's work history.
- *QUESTION 3
- Please describe your previous activities and/or education related to safety, security, traffic, parking, law enforcement or military. Activities are not limited to work experience but may include: classes in criminal justice, law enforcement, or a related field; participation in a police department sponsored program, etc. Please list the activity, date(s) and location.
- *QUESTION 4
- Please list any related specialized training you have received and include dates of certification, if applicable.
- *QUESTION 5
- Please describe your familiarity with City of Ames streets or parking ordinances.
- *QUESTION 6
- What interests you about this position and what do you hope to gain from this experience?
- *QUESTION 7
- The Community Safety Officer will be expected to work a rotating schedule which will include overnights and weekends. It is important that the selected candidate for the Community Safety Officer position remain flexible to ensure proper coverage for routine, and special event needs such as ISU home football games. Is this a schedule you will be willing to accommodate?
- *QUESTION 8
- The schedule for this position will rotate from Monday/Tuesday/Wednesday to Thursday/ Friday/Saturday, between 11 pm to 5 am and 12 am to 6 am. Are you available to work shifts between 11 pm and 6 am?
- *QUESTION 9
- If you are a student, are you available to work throughout the year and during extended school breaks?